10w30 Privacy Policy — Malaysia User Data Protection
Your privacy is our priority. This policy clearly outlines how 10w30 collects, uses, stores, and protects your personal information when you use our platform.
Updated: January 2026
Information We Collect
When you register and use the 10w30 platform, we collect several categories of information to ensure our services run safely and efficiently. The following outlines the types of information we collect:
Account Information
This includes your full name, email address, phone number, date of birth, and proof of identity submitted during registration or account verification. This information is required to verify your identity and ensure that only eligible users can access the platform.
Device & Browser Information
We automatically record your IP address, browser type, operating system, screen resolution, and other technical data when you browse the 10w30 platform. This information is used to diagnose technical issues, optimise performance, and detect suspicious activity.
Payment Information
All financial transactions on 10w30 are processed in Malaysian Ringgit (RM / MYR). We retain transaction records including deposit amounts, withdrawals, and transaction dates. Complete card or bank account details are not stored directly by 10w30 — these are handled through approved payment providers that meet strict security standards.
Cookies & Usage Data
Our platform uses cookies and similar tracking technologies to remember user preferences, maintain login sessions, and analyse usage patterns. Usage data includes pages visited, session duration, buttons clicked, and general geography (state within Malaysia) without revealing your precise location.
How We Use Your Information
10w30 uses the information collected solely for legitimate, stated purposes. We do not sell users' personal data to any third party for marketing purposes. The following outlines the primary purposes for which data is used:
- Verifying user identity and eligibility during registration and account verification.
- Processing MYR deposits and withdrawals securely and accurately.
- Providing responsive and effective customer support.
- Sending important notifications relating to your account, transactions, and service updates.
- Detecting and preventing fraud, money laundering, and platform abuse.
- Improving the interface, performance, and overall user experience.
- To comply with applicable legal and regulatory requirements in Malaysia.
Cookies, Tracking & Data Retention
Cookie Management
Cookies used by 10w30 fall into two main types: session cookies (automatically deleted when you close your browser) and persistent cookies (stored for a set period to remember your preferences). You can manage or delete cookies through your browser settings. However, disabling all cookies may affect certain platform features.
Data Retention Period
Account information and transaction records are retained for as long as your account remains active, or as required by applicable law. Following account closure, your data will be kept for the minimum period prescribed by Malaysian law before being securely deleted. Technical log data is typically retained for no longer than 12 months.
Data Security
10w30 implements comprehensive technical and organisational security measures to protect your data. These include SSL encryption for all data communications, role-based access controls for internal staff, continuous threat monitoring, and secure regular data backups. While no system is 100% foolproof, we continually update our security practices in line with the latest technological developments.
Sharing Information with Third Parties
10w30 does not sell, rent, or disclose users' personal information to third parties for commercial purposes. However, there are limited circumstances under which we may share your data:
- Payment Providers: Required transaction details are shared with approved payment providers to process deposits and withdrawals in RM.
- Technical Service Providers: Third parties assisting with hosting, analytics, and technical support may have limited access to the data required, subject to strict confidentiality agreements.
- Legal Requirements: We will disclose information where required by law, court order, or a legitimate law enforcement authority.
- Fraud Prevention: Data may be shared with relevant parties to detect and prevent fraudulent activity or money laundering.
All third parties involved are required to comply with data protection standards equivalent to or higher than those set out in our privacy policy.
User Rights & How to Contact Us
Right to Access, Correction & Deletion
As a 10w30 user, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal information we hold about you.
- Right to Correction: If any information we hold about you is inaccurate or outdated, you have the right to request a correction.
- Right to Erasure: You may request the deletion of your personal data, subject to applicable legal retention requirements.
- Right to Object: You may object to the processing of your data for specific purposes, including marketing communications.
Changes to the Privacy Policy
10w30 reserves the right to update this privacy policy from time to time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via an in-platform notice or by email. Continued use of the platform after such notification constitutes acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or wish to exercise your privacy rights, please contact the 10w30 support team by email at: [email protected]. We will endeavour to respond to all privacy-related enquiries within seven business days.